nubo Terms and Conditions
Please read all the terms below carefully before using the nubo platform — these terms define the rights and responsibilities of both you and us.
- 1. General Provisions and Definitions
- 2. Account Registration and Eligibility
- 3. Account Security and Verification
- 4. Deposit and Withdrawal Policy
- 5. Bonuses and Promotional Offers
- 6. Gaming Rules and Fair Play
- 7. Prohibited Activities and Fraud Prevention
- 8. Responsible Gaming
- 9. Intellectual Property
- 10. Limitation of Liability
- 11. Dispute Resolution
- 12. Amendment and Termination of Terms
1 General Provisions and Definitions
These terms and conditions ("Terms") form a legally binding agreement between the nubo platform and its user ("you" or "member"). nubo is an online casino and sports betting platform that provides services to users in Bangladesh.
The meanings of the key terms used in this document are clarified below:
- "Platform" refers to nubo's website, applications and all associated services.
- "Member" refers to any registered user who holds and operates a valid account.
- "Account" refers to each member's personal registered profile.
- "Funds" refers to the real money and bonus balance held in a member's account.
- "Bonus" refers to any promotional credit or reward granted by nubo.
These terms apply together with our Privacy Policy and Responsible Gaming Policy. Should any conflict arise between these documents, these terms and conditions will take precedence.
2 Account Registration and Eligibility
The following conditions must be met to open an account on nubo:
2.1 Age Requirement
An applicant must be at least 21 years of age. This age limit is non-negotiable, and any breach will result in the immediate closure of the account. nubo may request proof of age for identity verification at any time.
2.2 One Account Policy
Each individual may open only one account. If a single person is found operating multiple accounts, all accounts will be permanently closed and the associated funds will be forfeited.
2.3 Accuracy of Information
All information provided at the time of registration must be complete, accurate and up to date. nubo reserves the right to close an account if false information is provided or information is withheld.
2.4 Geographic Restrictions
This platform operates for the Bangladesh market. It is the user's sole responsibility to register from regions where online gaming is not legally prohibited.
3 Account Security and Verification
3.1 Password and Login Security
It is your responsibility to keep your account password completely confidential. Sharing your password with anyone or granting others access to your account is strictly prohibited. If you suspect unauthorised access, change your password immediately from the nubo Login page and notify the support team.
3.2 KYC Verification Process
Before a withdrawal or after deposits of a certain amount, nubo may ask you to complete KYC (Know Your Customer) verification. This process may typically require the following documents:
- Scanned copy of National ID (NID), passport or driving licence
- Proof of address (utility bill or bank statement)
- Proof of ownership of the payment method (bKash / Nagad / Rocket / Upay account)
Withdrawals may be temporarily suspended until KYC verification is complete. nubo may request additional documents if needed.
3.3 Account Inactivity
An account will be considered "inactive" if there are no transactions for 12 consecutive months. To reactivate an inactive account, please contact the support team.
4 Deposit and Withdrawal Policy
4.1 Deposit Methods and Limits
nubo supports the following payment methods: bKash, Nagad, Rocket and Upay. The minimum deposit amount for each method is ৳500. Maximum deposit limits may vary by method.
4.2 Withdrawal Conditions
The following rules apply to withdrawals:
- Minimum withdrawal amount: ৳800
- Standard processing time: 10 to 45 minutes
- Withdrawals can only be made using the same method used to make the deposit
- KYC verification must be completed
- Withdrawals may be restricted if the wagering requirements on an active bonus have not been met
4.3 Transaction Cancellation
Deposit requests are generally processed immediately. If a transaction remains incomplete due to a technical error, notify the support team right away via live chat or email. It may not be possible to cancel a withdrawal request once processing has begun.
4.4 Currency
All transactions are conducted in Bangladeshi Taka (BDT / ৳). Transactions through third parties are strictly prohibited.
5 Bonuses and Promotional Offers
5.1 Welcome Bonus
nubo offers new members a 150% bonus on their first deposit, up to ৳10,000. To receive this bonus, a minimum deposit of ৳500 must be made the first time after registration. The bonus will be credited to the account automatically.
5.2 Wagering Requirements
The wagering requirement for the welcome bonus is 25 times (25x). This means that to withdraw bonus winnings, the total bonus amount must be wagered 25 times. Bonus funds cannot be withdrawn directly before the wagering requirements are met.
5.3 Bonus Usage Rules
- An account may not claim the welcome bonus more than once.
- When playing with bonus funds, the wagering contribution may differ depending on the specific game.
- If the deposited amount is fully lost after receiving a bonus, the bonus will be forfeited.
- Withdrawing deposited funds while a promotional offer is active will cancel the bonus.
- nubo reserves the right to modify, suspend or cancel any bonus.
5.4 VIP Program
nubo's VIP program has five tiers. The weekly cashback rate differs at each tier:
- Bronze — up to 0.2% weekly cashback
- Silver — up to 0.4% weekly cashback
- Gold — up to 0.6% weekly cashback
- Platinum — up to 0.8% weekly cashback
- Diamond — up to 1.0% weekly cashback
You can move up to higher tiers through consistent active gaming. VIP cashback is credited to your account every Monday.
6 Gaming Rules and Fair Play
6.1 General Gaming Policy
All games on nubo are operated through Random Number Generator (RNG) technology, which ensures impartial outcomes. Each game has its own rules, which are displayed on screen when the game loads.
6.2 Betting Limits
Each game has its own set minimum and maximum betting limits. Event-specific limits apply to cricket betting. Special payout limits apply to accumulator bets in sports betting.
6.3 Technical Errors
If a game round is left incomplete due to a server outage, disconnection or any other technical error, the result will generally be determined based on the last recorded state of the game. Any winnings displayed during a malfunction will be considered void.
6.4 Special Rules for Sports Betting
When betting on cricket (BPL, IPL, T20 World Cup, ICC tournaments) and other sports:
- Bets cannot be cancelled after a match has started.
- If a match is abandoned or drawn, settlement will follow the applicable betting rules.
- Odds changes in live betting are entirely market-dependent.
- If there is any ambiguity in information relating to multiple outcomes within a single bet, nubo will make the final decision.
7 Prohibited Activities and Fraud Prevention
The following activities are strictly prohibited on nubo. Engaging in any of them will result in the immediate closure of the account and forfeiture of funds:
7.1 Abusive Activities
- Operating multiple accounts by the same individual.
- Creating accounts solely for the purpose of claiming bonuses (bonus abuse).
- Using coordinated betting strategies to fulfil bonus requirements.
- Using automation software, bots or scripts.
- Deliberately exploiting vulnerabilities or bugs in the game software.
7.2 Anti-Money Laundering Policy
nubo takes every precaution to prevent money laundering. If suspicious transactions are identified, appropriate legal action will be taken, including notifying the relevant authorities. nubo may request additional verification for unusual or large transactions on an account.
7.3 Chargeback Policy
Filing a fraudulent chargeback claim will result in the permanent closure of the account and applicable legal action.
8 Responsible Gaming
nubo believes that gaming should be an entertaining activity and should never be a cause of financial difficulty. We place the highest importance on responsible gaming.
8.1 Self-Control Tools
nubo members can use the following tools:
- Deposit Limits: Set daily, weekly or monthly deposit limits.
- Betting Limits: Restrict the maximum amount wagered within a specific period.
- Temporary Break: Temporarily suspend your account for a set period.
- Self-Exclusion: Fully deactivate your account for a defined period.
8.2 Support
If you notice signs of a gaming problem, please contact our 24/7 live chat support or visit the Responsible Gaming page. We are ready to provide the necessary information for expert assistance.
9 Intellectual Property
All content on the nubo platform — logos, designs, text, graphics, software, code and databases — is the intellectual property of nubo or its licensors.
9.1 Permitted Use
Viewing and using the platform's content for personal and non-commercial purposes is permitted. However, republishing, distributing, modifying or using any content for commercial purposes requires prior written permission.
9.2 Third-Party Content
Games and trademarks of Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft and other game providers are their own intellectual property and are owned by the respective companies.
10 Limitation of Liability
To the maximum extent permitted by applicable law, nubo will not be liable for losses arising from the following:
- Loss of a game round or bet due to internet disconnection or technical failure.
- Temporary unavailability of the platform or disruption due to maintenance.
- Issues with the user's own device, browser or network.
- Delays or failures by third-party payment processors.
- Force majeure events (natural disasters, pandemics, cyberattacks, etc.).
In any circumstance, nubo's maximum liability will be limited to the total amount of the transaction in question.
11 Dispute Resolution
11.1 Filing a Complaint
If you have a complaint or objection about any matter, you must first seek a resolution through our 24/7 live chat support. Most disputes are resolved quickly through this method.
11.2 Formal Complaint Process
If the matter is not resolved via live chat, a detailed complaint may be submitted by email. nubo will provide a written response within 7 business days. Additional time may be taken for investigation if necessary, and the member will be notified.
11.3 Disputes Regarding Game Results
If a dispute arises regarding a game result, the server-side game log will be considered the final evidence. Screenshots or client-side records provided by the user will not be accepted as final evidence.
12 Amendments & Termination
12.1 Right to Amend Terms
nubo reserves the right to amend these terms and conditions at any time. For significant changes, members will be notified in advance by email or platform notification. Continued use of the platform after any changes will be considered acceptance of the new terms.
12.2 Account Termination
nubo may close or suspend an account for any of the following reasons:
- Violation of any provision of these terms and conditions.
- Suspicion of fraudulent or deceptive activity.
- Failure to complete KYC verification.
- Account closure at the member's own request.
Legitimate funds will always be returned unless there are legal grounds not to, however funds associated with forfeited bonuses or prohibited activity will not be returned.
12.3 Governing Law
These terms and conditions and any related disputes will be governed by the relevant international online gaming laws and regulations.