Your Privacy Is Our Priority
This privacy policy explains in detail how your personal information is collected, used, and kept secure on the nubo platform.
Introduction and Scope
1 nubo ("we", "our", or "the platform") provides a safe and reliable online gaming service for users in Bangladesh. This privacy policy ("Policy") describes what information we collect, why we collect it, and how we process it when you use the nubo website nubo.cam, open an account, play games, or contact us.
This policy applies to all services, games, and promotional activities on the nubo platform. By using nubo's services, you are considered to have fully accepted the terms of this privacy policy. If you do not agree with any term, please refrain from using our services.
Our privacy policy may be updated from time to time. Any changes will be published on this page and the date of the change will be noted above. For significant changes, we will notify you at your registered email address.
What Information We Collect
Personal Identity Information
During account registration and verification, we collect the following information:
- Full name and date of birth
- Email address
- National ID (NID) or passport number (for KYC verification)
- Current address
- Mobile number (if provided)
Financial Information
The following information may be collected during deposit and withdrawal processes:
- Payment method details (bKash, Nagad, Rocket, Upay)
- Transaction history and amounts
- Dates and times of deposits and withdrawals
- Account balance and bonus information
Full bank card or account numbers are not stored on our servers.
Technical and Usage Information
When you use the platform, the following information is collected automatically:
- IP address and device type
- Browser and operating system information
- Login time and session duration
- Games played and bet amounts
- Cookies and session tokens
Communication Information
When you contact us, the following is stored:
- Live chat conversation history
- Email message content and dates
- Details of complaints or requests
- Records of customer service resolutions
Purpose of Data Use
3 nubo uses collected information only for the following legitimate purposes:
- Creating, verifying, and managing accounts
- Processing financial transactions and maintaining records
- Providing customer support
- Managing bonuses, promotions, and rewards
- Securing accounts and preventing fraud
- Ensuring responsible gaming features
- Verifying age and preventing access by minors
- Improving platform performance
- Fulfilling legal obligations
- Providing a personalized gaming experience
We do not sell, rent, or distribute your personal information to any third party. Only trusted partners directly involved in operating the service (payment processors, identity verification services) may access the information, and they are legally bound to follow the same privacy standards.
Cookies and Tracking Technologies
4 The nubo website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve your browsing experience.
Essential Cookies
These cookies are necessary to maintain login sessions, ensure account security, and display balance and game information correctly. The platform cannot function properly without them.
Analytics Cookies
We use analytics cookies to monitor platform performance, identify popular game categories, and improve the user experience. This information is analyzed in aggregate.
Preference Cookies
Preference cookies are used to remember your language, theme, or display preferences. Cookies can be managed from your browser settings, though some services may be limited as a result.
Data Storage and Security
5 nubo applies industry-standard security measures to protect your personal information. The key features of our security framework are:
- SSL Encryption: All data exchanged between you and our servers is protected through SSL/TLS encryption.
- Data Encryption: Sensitive data stored on our systems (including passwords) is encrypted using strong encryption algorithms.
- Access Controls: Only authorized personnel can access personal information, and every access is logged.
- Regular Security Reviews: Our systems undergo regular security audits and vulnerability testing.
- Two-Step Verification: An additional verification layer is used to protect accounts.
- Data Backup: Your data is kept in secure, encrypted backups.
In the event of a data breach, we will notify affected users within the legally required timeframe and take the necessary steps.
Data Retention Period
Data for active accounts is retained for the duration of the account. After an account is closed, certain information may be kept for a period to meet legal and regulatory requirements. Financial transaction records may be retained for a longer period to facilitate audits. Once the required retention period ends, data is securely deleted or anonymized.
Sharing Data with Third Parties
6 nubo treats your privacy with the highest importance. We never sell or disclose your information without authorization. Data may be shared in the following limited circumstances:
Mobile financial service providers such as bKash, Nagad, Rocket, and Upay receive only the information necessary to complete transactions.
Required documents are shared with trusted verification partners to complete the KYC process.
Anonymous game-related data may be shared with providers such as JILI and Spribe for the purpose of operating games.
In the case of a court order or legal obligation, the necessary information may be provided to the relevant authorities.
All third-party partners are contractually bound to uphold our privacy standards and will receive only the information necessary for their specific task.
Your Rights Regarding Your Data
7 Every account holder at nubo has the following rights regarding their personal information:
Right to Access
You have the right to request a copy of the information we hold about you.
Right to Rectification
You may request that inaccurate or incomplete information about you be corrected or updated.
Right to Erasure
In certain circumstances, you may request that your personal information be deleted, subject to legal obligations.
Right to Object to Processing
You have the right to object to the processing of your information for specific purposes.
Right to Restriction
In certain cases, you have the right to request that the processing of your information be restricted.
Right to Data Portability
You may request that the information you have provided be made available in a structured, machine-readable format.
To exercise any of the above rights, contact us directly at [email protected] or submit a request via live chat. We will respond to your request within a reasonable timeframe.
Privacy Protection for Minors
8 nubo is for users aged 21 and above only. We do not knowingly collect any personal information from minors (under 21). Age verification is a mandatory step during account registration.
If we become aware that a minor has created an account, we will immediately close that account and delete the information collected. If a parent or guardian believes their child is using our platform, please notify us at [email protected].
Changes to the Privacy Policy
9 nubo reserves the right to review and update this privacy policy from time to time. Changes will take effect as follows:
- Minor changes: will be published on this page with a new date.
- Significant changes: advance notice will be sent to your registered email address.
- Continued use of the platform after a change is made will be considered acceptance of the new policy.
- If you object to any change, you have the right to close your account.
You are advised to check this page regularly to stay informed of the latest policy.
Applicable Law and Dispute Resolution
10 This privacy policy will be governed in accordance with applicable law. In the event of a dispute, both parties will first attempt to resolve it through discussion. Most issues can be resolved quickly through customer service.
If any part of this policy is found to be unenforceable, the remaining parts will remain fully in effect. The Bengali version of this policy will be considered the authoritative version.
Have a Question or Concern?
If you have any questions about this privacy policy or any requests regarding your information, please contact us.
For more information, visit our FAQ page or our Responsible Gaming page.